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Johnnie Johnson Housing Information

From 1 February 2025, Sanctuary will become the landlord of all Johnson Johnson Housing’s customers.

If you are joining us from JJH, you can find useful information about the way your services will be delivered below.

If you live in Spey House or Portland House, please visit our Sanctuary Supported Living website.

Sanctuary staff member gathering feedback from a resident

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How to contact us
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How to pay your rent
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How to report a repair
Sanctuary customer care employee speaking on the phone

Need to talk to us?

If you have a general enquiry, please use the methods below to get in touch: 

  • Telephone: Our customer hub is here to help with your housing enquiries, Monday to Friday, 9am to 5pm. Visit our contact us page to check which number you’ll need to call.   

  • Contact us in writing: PO Box 2039, 2 Marybone, Liverpool, L69 3AQ.

Need to make a payment?

If you paid rent to JJH through Direct Debit, you don’t need to do anything differently for now.  

If you paid rent using the resident portal or app, you have a number of options including paying online using AllPay, or by calling us. Please visit our Make a payment page for more information. 

A woman sitting on a leather sofa wearing a Sanctuary lanyard and writing in a notebook looking at an older man sitting next to her on the sofa

Two men wearing yellow high visibility jackets carrying out maintenance work on a boiler

Need to report a repair?

If you need to raise a new repair request for your own home or to a communal area, please complete our repairs enquiry webform.

For more general information about repairs, view our repairs page.