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Sanctuary Privacy Statement

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Who are we?

We are Sanctuary Housing Association, a part of Sanctuary Group (“Sanctuary”), one of the UK's leading providers of housing, care and commercial services. Our address is Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ.

Purpose of our privacy statement

Under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are required to explain to you why we are asking for this information about you, how we intend to use the information you provide and whether we will share this with anyone else.

Our data protection officer

Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws.

​​​​​​​If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer by writing to The Data Protection Officer, Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ or emailing dataprotection@sanctuary.co.uk.

What we do (processing activities)

Can we use your information for any other purpose?

In limited circumstances, we may use your information for a purpose other than those set out in this policy. If we intend to do so, we will provide you with information relating to that other purpose before using it for the new purpose.

Security and your rights

Security of your information

The information that you provide will be stored securely. Our technological and organisational security measures and procedures reflect the seriousness with which we attach to the confidentiality, integrity and availability of your information.

Only relevant members of staff will access the information you provide to us.

Your rights

In relation to the information which we hold about you, you are entitled to:

  • Ask us for access to the information;
  • ​​​​​​​Ask us to rectify the information where it is inaccurate or is incomplete;
  • ​​​​​​​Ask us to erase the information and take steps to ask others who we have shared your information with to also erase it;
  • ​​​​​​​Ask us to limit and restrict what we do with your information;
  • ​​​​​​​Object to our use of your information and ask us to stop that use;
  • ​​​​​​​Ask us to provide the data you have provided us in a structured, commonly used, and machine-readable format (for example, a CSV file) in order to transmit the data to another data controller;
  • Challenge the decision of any automated decision-making and/or profiling that is applied to your personal data as part of the processing.

Our obligations to comply with the above rights are subject to certain exemptions.

To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ or emailing dataprotection@sanctuary.co.uk.

How to complain

If you have any concerns about our use of your personal information, you can contact our Data Protection Team on dataprotection@sanctuary.co.uk

You also have the right to complain to the Information Commissioner's Office (the 'ICO') if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.