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Annual Report and Financial Statements 2023/2024

Housing Officer Vanessa Brooks with Resident Roy Smith

Sanctuary is pleased to share its financial results for 2023/2024.

The 12 months have seen the Group successfully navigate through recent macro-economic challenges and achieve a sound financial performance, while delivering record levels of reinvestment in homes for the second consecutive year for the benefit of customers.

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Homes in management up 4.2% to 125,094

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Group revenue up 15% to £1,085.4m

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Operating surplus up 4.8% to £215.2m

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Operating margin of 19.8% (2023: 21.8% restated)

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Underlying operating margin* of 19.0% (2023: 20.6% restated)

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Social housing operating surplus margin* of 31.1% (2023: 33.1%)

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Surplus before tax up 153.1% to £207.0m 

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Underlying surplus* down 34.3% to £41.2m

“We are pleased with our financial results for the year and the Group remains in robust financial health. We have delivered record investment in our customers’ homes, despite the financial pressures, and have successfully undertaken the rescue of a financially troubled peer for the benefit of residents and their homes, as well as the wider social housing sector.”

Ed Lunt, Chief Financial Officer