What will we do?
- We will complete pre-eligibility checks on all Sanctuary Tenant(s). If they pass the checks, we will send a mutual exchange Application form to any external tenant(s) involved in the exchange so we can start to process your request.
- We will communicate via email the date of your home visit and projected dates for the gas and electricity checks to our property and the account management call and sign-up appointment for the incoming tenant.
- If the exchange involves more than one landlord, we will request and supply tenancy references. It is important to note any unsatisfactory reference could prevent an exchange
- At the home visit we will complete an inspection of the property to identify any repairs or item’s you wish to gift to the incoming tenant.
- If repairs are established as your responsibility, we will arrange a second inspection to check the repairs are completed. Any repairs not completed, could result in a recharge, a change to the projected dates for the gas & electricity check, account management call and sign-up appointment or the exchange not taking place.
- Once we have received all application forms, supporting evidence, satisfactory references and completed satisfactory home visit(s). You will receive confirmation via email if consent to exchange has been granted.
- If we refuse your request, we will let you know why and you will be able to ask for a review of the decision.
What do you need to do next?
Please click on the form below and add the name and email address for all tenants (including any joint tenant) in the exchange. If the exchange involves a customer from a different landlord please add their name(s) and email address to Exchange partner 2. If there is no joint tenant please leave this blank.
If you are unable to complete the form, please contact one of our Front of House Offices or our call centre on 0800 131 3348 for support.