Overview
Sanctuary is committed to making our customers' homes more energy-efficient, ensuring they stay warm and comfortable. Our goal is to meet the government's target of reaching Energy Performance Certificate (EPC) Band C.
Over the past two years, we have partnered with the Department for Energy Security and Net Zero to improve over 2,000 homes through programmes like the Social Housing Decarbonisation Fund.
We're very pleased to share that we have been offered a £44.3m allocation of grant funding under the Warm Homes: Social Housing Fund Wave 3. This funding will be used to retrofit our homes to improve their energy efficiency, making them warmer and more comfortable for our customers. We will match-fund this allocation, building on the successful delivery of our Wave 1 and Wave 2.1 programmes under the previously-named Social Housing Decarbonisation Fund.
Our approach to home improvements considers the entire property, not just one aspect. While not every customer will receive all the upgrades listed below, here are some of the energy-saving improvements our contractors provide:
- Fabric
- Loft insulation
- External wall insulation, if your home has solid walls
- Cavity wall insulation, if your home has cavity walls
- New windows
- New doors
- Draught-proofing
- Ventilation work, such as extractor fans or door undercuts
- Heating
- Air source heat pumps
- New efficient storage heaters
- Improved heating controls
- Hot water cylinder insulation or thermostats
- Removing secondary heating systems
- Renewables and Other
- Solar photovoltaic panels (Solar PV)
- LED lighting
What to expect
If your home has an EPC rating below C, it is already in our plan for upgrades. Since 2020, we have improved over 3,000 homes, and we will contact you when it's time for your home to be assessed.
The retrofit planning process for you:
If you have any concerns during the process and your contractor does not resolve them, our Energy Efficiency team is here to help. You can contact us by emailing Energy.team@sanctuary.co.uk.
Sanctuary retrofit contractors
What to do if something goes wrong
We expect our contractors to deliver high-quality work, but we understand that things don’t always go as planned. If you’re experiencing problems with your installation or are unhappy with your contractor’s service, we recommend contacting them first so they can resolve the issue quickly. If you need further support, you can contact our Energy Team by emailing Energy.team@sanctuary.co.uk.
If your installation was completed less than 12 months ago, it’s often fastest to reach out to your installer directly, as the product is still under warranty. Their contact details can be found in your handover pack. If you’re not satisfied with their response, our Energy Team is here to help.
For issues with retrofit work done more than 12 months ago, please report a routine repair through Sanctuary’s Customer Hub.
Energy efficiency in your home
Making your home as energy efficient as possible could save you money on your fuel bills and will help reduce carbon emissions that are harmful to the environment.
