Thank you! We have received your repair request
Our team has received a form submission for your repair request. If you need to submit additional information or if you are having trouble submitting this form, please contact us.
If you are a Sanctuary customer, please call 0800 131 3348. If you are a Swan tenant, please call 0800 783 2768.
Next steps
If you are a Sanctuary customer
We will raise the repair and contact you to advise:
- Who will be attending
- When the appointment will be
- A job reference
- A target date
Please note, we may need to contact you to ask some more questions or to arrange a suitable appointment.
You can find out more about the next steps on our repairs timescale page.
If you are a Swan customer
Axis will raise the repair and contact you to advise:
- Who will be attending
- When the appointment will be
- A job reference
- A target date
Please note, Axis may need to contact you to ask some more questions or to arrange a suitable appointment time.
You can find out more about the next steps on our repairs timescale page.