Your Building Safety Team
Your safety is our priority.
Jeff Cooper is your dedicated Building Safety Manager for Mallard Point. Jeff works as part of our building safety team, and works closely with the fire safety teams, your neighbourhood team and the London Fire Brigade to make sure your building is kept safe. Jeff enjoys talking to residents to hear what you think. If you see Jeff, do say “hello”.
If you have a safety question about your building, or you want to raise a safety concern, please contact us using one of the options below.
- Email buildingsafety@sanctuary.co.uk (type ‘Mallard Point’ in the subject line)
- Phone 0808 168 3471 and ask for your message to be passed to Jeff Cooper.
- If you have a hearing impairment you can access our text facility on 07800 006781 or connect to a British Sign Language interpreter.
About Your Building
We want you and your neighbours to feel safe in your home.
If we find a fire safety fault that we know will take us more than 24 hours to fix, we will make the local fire and rescue service aware and review the Fire Risk Assessment to see if we need to put any additional safety measures in place.
Remember, we need your help to keep everyone safe. Please keep your building’s fire doors closed, the corridors and exits clear, and report any faults with fire doors or other safety equipment as soon as possible.
Fire Evacuation Procedure
The evacuation strategy for Mallard Point is ‘Stay Put’.
Our guidance is to stay put unless your flat is being affected by fire or smoke. This is based on the fire protection provided in the building and the walls and doors of each flat. The building is designed to ensure that a fire cannot spread from one flat to another and allows enough time for the Fire Service to attend and deal with the fire in the one affected flat.
When you stay put, you reduce the risk of entering a smoke-filled corridor unnecessarily and potentially being overcome by smoke. Staying put also means firefighters can tackle the fire safely and quickly without being delayed by many residents evacuating down the stairways.
You will be assisted to evacuate the building safely by the fire service if needed. If you think you would need help evacuating and we are not already aware, please contact your building safety manager or your neighbourhood team.
If you would like the London Fire Brigade to confirm your flat’s as safe as it can be, please complete the Home Fire Safety Checker by visiting www.london-fire.gov.uk/safety/the-home/
Building Safety Features
The table below sets out some of the features of Mallard Point that help keep you and your neighbours safe.
| What | Where | Why | When |
|---|---|---|---|
| Fire Doors | Fire Doors Throughout the building, including the front door of every flat. | Fire doors slow down the spread of smoke and fire within the building. Most of these doors are designed to resist fire and smoke for at least 30 minutes. This includes all flat entrance, lobby, staircase and cupboard doors. | The doors are inspected 3 monthly for Communal doors and flat front doors annually. |
| Fire Risk Assessment (FRA) | An FRA is an inspection of the common areas of the building. | To check that fire safety arrangements meet legal fire safety requirements. It also identifies what else we can do to prevent fire and keep residents safe. | Once a year. |
| Fire Detection System | Mallard Point has detection installed throughout all residential flats. There is a communal detector in the post room which is linked to a sounder in the main entrance. |
Fire detection systems provide early warning detection of smoke and fire. |
The communal detection inspected every six months. |
| Smoke Control System | Mallard Point has an AOV (Automatic Opening Vent) system covering each of the lift lobby areas on each floor. The vents are in the external wall of the lobby. The vents are controlled by smoke detection and manual operation. The staircase has a head of stairs vent to ventilate the staircase this is automatic and manually controlled. | These open when smoke is detected, allowing smoke to leave the building. This clears the stairwells of smoke, allowing residents to leave the building safely and firefighters to locate the fire. | These are serviced every six months and checked monthly. |
| Heating | The heating is provided by a district system, the heating source is located in Hackworth Point | ||
| Communal Electrics | A full test and inspection is carried out every five years by a qualified electrician. | ||
| Emergency Lighting | Emergency lighting is installed throughout Mallard Point. These look like ordinary lights but work for at least three hours if the power to the building fails (a common event during building fires). | The lights show residents the way out of the building, lighting the escape route. | These are checked on a monthly basis, and serviced every six months. |
| Dry Riser | Mallard Point has an outlet on the ground floor up to the 24th floor. | A dry riser is designed to help firefighters easily access water on all floors and compartments during firefighting emergencies. It’s made up of a system of water inlets, pipes, and outlets spread out through a building across all levels. | Serviced every six month. |
| Compartmentation | Compartmentation works have been undertaken at Mallard Point, these works ensure the compartments between the walls and floors retain fire and smoke resistance by design. | Within Mallard Point compartmentation works have been completed to ensure compartments are retained for fire safety following a comprehensive survey of the building. | N/A |
| Lifts | N/A | The building has 2 lifts each with firefighting function of “Lift recall” in the event of an emergency. |
Monthly testing. Lift servicing every 6 months. |
Communications about cladding work to your building
We will continue to inform you of the progress of the remediation works on the cladding at Mallard Point. We will also be updating the website with updates regularly. If you have any questions about this, please speak to your Building Safety Manager.
EWS1
Due to cladding remediation being required to the external wall system of your building we are not able to provide you with an EWS1 report that may be required if you are selling your property, staircasing or remortgaging. The EWS1 is a form that confirms the cladding and insulation is compliant with relevant building regulation requirements. Following remediation an EWS1 with a rating of at least B1 will be available, and we’ll advise you when we have received it, in our regular communication during the works. We will not send this to you automatically, however you or your solicitor may request it from our legal services department when you need it to progress a sale, a staircasing or a remortgage.
Costs of Cladding remediation
Sanctuary will not seek to obtain contributions from you in relation to any historic fire safety defects associated with cladding. We will not need to contact you in relation to a Section 20 agreement on these matters, but you will be consulted and provided with information on any significant works as detailed in this Resident Engagement Strategy.
Keeping Your Building Safe - Who Is Responsible?
We want you and your neighbours to feel safe in your home. Remember, we need your help to keep everyone safe. Please keep your building’s fire doors closed, the corridors and exits clear, and report any faults with fire doors or other safety equipment as soon as possible.
Sanctuary will:
- carry out a regular Fire Risk Assessment (FRA). If you would like to see the most recent FRA, please ask your Building Safety Manager to give you a copy.
- regularly check the communal fire alarm, emergency lighting, fire doors and escape routes.
- make safe any faults with the fire alarm within 24 hours.
- remove household items from corridors and communal cupboards, to reduce the risk of fire and likelihood of residents being obstructed.
- check any fire detection equipment in our tenanted homes works as intended.
- display your building’s Fire Evacuation Procedure on each floor.
- review this document every 12 months, and use feedback from residents to make sure the content remains relevant and accessible.
We need you to:
- report any fire risks that you are worried about to us straight away by phoning 0808 168 3471. This could include things like a broken fire door or items blocking a means of escape.
- make sure everyone who lives with you knows what to do if there’s a fire. Please memorise your building’s fire evacuation procedure to help keep you and your household safe (see the Fire Action Notices displayed throughout the building).
- read the fire safety information we give you and test your smoke alarms as instructed.
- never barbecue on your balcony (if you have a balcony), and make sure anything stored on the balcony is fireproof.
- clean the filters in your cooker hood regularly – if grease or oil builds up, it could catch fire.
- clean your tumble dryer’s filter of lint after every use.
- if you smoke make sure you stub out cigarettes and cigars in an ashtray – don’t put them into plant pots or throw them from a balcony as this can cause a fire.
- never use a wallpaper steamer. The heat from the steamer may activate your sprinkler and cause water damage to your home.
- never paint your home’s sprinkler, as this may stop the sprinkler from working.
For more detailed fire safety advice please visit our dedicated webpage.
Resident Engagement Strategy
Our 2022-2025 Resident Engagement Strategy, ‘Shaping our Future’, sets out how Sanctuary works with customers to improve our services.
Read our Resident Engagement Strategy (PDF 580KB).
We have three priorities:
1. Local engagement
We know our residents want to talk to their local Sanctuary team about local issues.
2. Strategic engagement
We want to strengthen the influence of our residents on significant decisions.
3. Customer experience
We know residents want a better experience when raising day-to-day issues.
We’ll keep you informed through the dedicated Mallard Point page on our website, and by regularly updating your building’s notice boards. We may also engage with you and your neighbours through the use of online surveys, awareness events, drop-in sessions and walkabouts.
You can contact your Building Safety Manager and Building Safety Coordinator at any time using the contact details above.
Consultations
We will consult with you and your neighbours every time we plan to carry out certain work at Mallard Point.
This could include us making improvements to the building or replacing old or broken materials and equipment.
There are several ways we consult with residents, and the methods used depend on the type of work we need to carry out. We may consult with you by post, email, phone or through face-to-face resident events.
Please speak to Jeff, your Building Safety Manager, if you would like to know more, using the contact details in this document.
We will make sure your views are both heard and considered before any decisions are made.
Complaints
We have made it easy for you to tell us if you are unhappy with how we are keeping Mallard Point safe. If you have a complaint relating to risk to the safety of yourself or others in your building, or if you feel we aren’t meeting our responsibilities relating to building or fire safety you can raise this with us through the following channels.
The easiest way to complain is to use the complaints form on our website by:
- visiting our dedicated complaints webpage
- phoning our Customer Hub on 0808 168 3471.