Being a good neighbour

When parking near your home, it is important to remember:

• Noone has an exclusive right to park in front of their home on a public road.
• You should not park across a dropped kerb or driveway. You should leave enough space on either side of the driveway to allow a car to get in or out.
• If possible, avoid parking opposite a driveway as it may obstruct access.
• Do not park or allow your visitors to park anywhere that is not permitted and may cause a problem for other people. For example, on a pathway or blocking areas that should be kept clear for bin lorries or emergency vehicles.
• If you live somewhere with allocated parking, you shouldn’t park or allow your visitors to park in someone else’s bay, even for a short period.
• If your vehicle is parked in a car park, repairs that you carry out must be reasonable minor ones. You must not use paint spraying equipment, hoists, welding equipment or power tools.
• Disabled parking places are for blue badge holders only.  If a member of your household is registered disabled or has any other vulnerabilities and has problems with parking, get in touch with us.

It’s natural for pets such as dogs to make noise from time to time, but this can be frustrating if it happens often. Please try to keep your dogs barking to a minimum wherever possible. 

Pets should be kept under control in communal areas, and any mess should be cleaned up and disposed of appropriately. 

If you have a caged bird that makes a lot of noise, we recommend making sure it is kept where it won’t disturb neighbours, particularly at night. 

Please make sure you are using your general household and recycling bins correctly. Contact your council if you have any larger items, such as old sofas, fridge, or washing machines.

Everyone has the right to use and enjoy communal areas, and residents should all help make sure they are kept clean and safe. 

Please make sure your children and guests are considerate of your neighbours and their property. 

Communal areas must be kept clear in case of a fire. Please do not block the hallways or stairwells with any rubbish, bikes, pushchairs, or mobility scooters. 

There are different types of noise that may create issues between neighbours. This can include general household noise, loud music, household appliances, and DIY. 

We recommend: 

• Keeping music at a reasonable volume, being mindful of open windows, and wearing headphones when appropriate. We will only consider loud music to be antisocial behaviour if it lasts for continuous periods of over 30 minutes a day for at least 5 days a week, or it occurs during the night between 11pm and 7am. 

• Using loud household appliances, such as blenders, vacuums and washing machines, at times when it will disturb your neighbours less. 

• Avoiding slamming your front door, car doors, or communal entrance doors. 

• Carrying out noisy DIY tasks and lawn mowing in the middle of the day, if appropriate, letting your neighbours know in advance. 

Internal communal areas such as stairwells, lifts and hallways must be smoke free at all times, which includes cigarettes and vapes.  Customers are legally allowed to smoke cigarettes or use vapes inside their homes and gardens. 

Customers are also allowed to cook the food of their choice in their home. 

We recommend that you: 

• Do not smoke or vape directly outside your building’s entrance or near your neighbours’ windows. 

• Keep your home ventilated when smoking by opening windows. 

• Dispose of cigarette butts safely and do not litter. 

• Clean up as soon as you can after cooking to remove any lingering smells. 

• Put food waste in a bin with a closed lid as soon as possible and empty it regularly. 

Playing is an important part of children’s wellbeing and development.

While this sometimes may cause frustration, children playing in their gardens, communal areas, or in the street, is not considered antisocial behaviour.

We encourage you to be tolerate of children playing, unless they are causing damage, or engaging in activities that may be dangerous to themselves or others.