Shaping our Future, working closer with you

Our new Resident Engagement Strategy, ‘Shaping our Future,’ has just been published. The document explains how Sanctuary will work with residents across the country to improve the services we deliver. 

We co-created ‘Shaping our Future’ based on what our residents and teams told us was most important. A wide-reaching listening exercise led by our National Resident Scrutiny Panel heard from more than 3,000 residents and 350 Sanctuary staff. Three clear priorities emerged: 

Local Engagement: Our residents want to talk to their local Sanctuary team about local issues. 

Strategic Engagement: Strengthening how our residents can influence decisions significant to them. 

Customer Experience: Our residents want a better experience when raising day-to-day issues. 

To learn more about our new strategy and how you can help shape our future, please visit the dedicated section of our website. 

You can also ask your Housing Officer to tell you what opportunities exist for you to get involved locally.  

Graham Jones, the Chair of our National Resident Scrutiny Panel, said: 

“We believe that great resident engagement is built from a strong relationship based on trust and respect, forged from two-way conversations between residents and Sanctuary teams. It’s about working in partnership and residents having more ownership of services. 

“This strategy outlines a roadmap for resident engagement which provides even more opportunities to get involved. I encourage all Sanctuary residents to step forward and seize this fantastic opportunity to shape the future, together.” 

Craig Moule, our Group Chief Executive, said: 

“By working together, we can ensure our services remain fit for purpose and that we continue to learn and improve.”