Over the past year, we’ve listened carefully to what our customers tell us about their experiences… During 2025 more than 42,000 customers shared realtime feedback about our services. The majority related to their experience with our Customer Hub and Repairs teams. 

We’re committed to being a progressive, resilient organisation that delivers high-quality services, homes, and support for the people and communities we serve. Today, we’re launching our new Corporate Strategy 2026-2030 to help us deliver on those ambitions.

We are pleased the new Decent Homes Standard and Minimum Energy Efficiency Standards (MEES) provide clear targets and a framework for housing associations to work towards to improve quality of life and reduce living costs for tenants.

Help to shape the future of social housing in England by becoming a Tenant Advisor.