Spotting and reporting damp or mould early helps us keep your home safe and prevents problems from getting worse.

Over the past year, we’ve listened carefully to what our customers tell us about their experiences… During 2025 more than 42,000 customers shared realtime feedback about our services. The majority related to their experience with our Customer Hub and Repairs teams. 

We’re committed to being a progressive, resilient organisation that delivers high-quality services, homes, and support for the people and communities we serve. Today, we’re launching our new Corporate Strategy 2026-2030 to help us deliver on those ambitions.