Search the website

Advice and guidance

Showing 1 - 8 of 27
Everybody has the right to be safe, no matter who you are or what your circumstances.
The Housing Ombudsman Service has updated its online complaint form to make it simpler and more accessible.
Residents who receive certain benefits, including Pension Credit, could get an extra £25 during cold weather. If you qualify you’ll be…
Now is a good time to check your home’s heating system before the weather gets colder. If you think there is an issue with your heating,…
At Sanctuary we believe that everyone deserves a good, safe home and a community to which they can belong.
We've launched new phone numbers so those of you who rent a Sanctuary home can now call your local team directly.
If you rent your home with us, we have a legal responsibility to check any gas appliances that we provide, to make sure they are safe.
We’ve emailed out our latest resident newsletter. Check your inbox for useful information about Universal Credit, how service changes work…