11th May 2022
Sanctuary
Our Sanctuary365 team is celebrating after achieving a prestigious industry certification for best practice.
Sanctuary365 provides technology enabled living services to help people live more independently in their own homes.
The service has received full accreditation from the Telecare Services Association (TSA), the national standards body for technology-related care and support services.
A TSA auditor looked at operational practices and spoke at length with the management team, staff and customers during their assessment, which has resulted in Sanctuary365 being awarded ‘green status’ - the highest outcome possible - for the next three years.
The assessment found Sanctuary365 to be fully compliant and exceeding expectations in four areas of sector best practice - business continuity planning, personalisation of service, fire guidance and use of data and analysis.
Sanctuary365 currently supports 17,000 people across England. As well as serving private customers, it responds to and monitors warden call systems for our housing, homeownership, retirement living and supported living services, provides a response and monitoring service for Sanctuary’s 1,700 lone workers, and an out of hours support service to our Sanctuary Supported Living residents.
Based in Chester, the team answered 162,957 calls last year, with 98.8 per cent of critical alarm calls answered within 60 seconds.
Helen Hughes, Sanctuary365 Manager, said: “I’m incredibly proud of the whole team for their hard work in providing a reliable service, and keeping customers safe.
“The assessment came at a time when we were experiencing our highest period of Covid absence and whilst the pandemic has posed exceptional challenges, we’re proud that we’ve continued to deliver a vital lifeline.”
Kelly Miller, Head of Assistive Technology and Programmes, added: “Everyone has worked extremely hard to maintain excellence, ensuring that best practice remains at the forefront of service delivery.
“To have no improvement needs, and the highest number of sector best practises we’ve ever received in an audit – especially during a pandemic – is phenomenal.”
