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Our focus on what’s important to you

LouiseSanctuary
Submitted by LouiseSanctuary on
A mother and daughter sat next to each other smiling at the camera, the older woman is sat in a wheelchair
We’ve worked with our Resident Advisory Panel and more than 5,000 other customers on a framework to put you at the heart of all we do.

2023/24: How we performed

LouiseSanctuary
Submitted by LouiseSanctuary on
Sanctuary staff speaking to a resident outside their house
We’ve just submitted our first ever Tenant Satisfaction Measure (TSM) scores to the Regulator of Social Housing and have published our results for 2023/24 on our website.

Gas safety in your home

TammieSanctuary2
Submitted by TammieSanctuary2 on
Gas ring burner burning
If you rent your home with us, we have a legal responsibility to check any gas appliances that we provide, to make sure they are safe.

Sanctuary recognised for investing in people

LouiseSanctuary
Submitted by LouiseSanctuary on
A large group of Sanctuary employees stood outside the head office in Worcester
Our Central Services team, which provides services such as HR, technology and finance for the organisation, has been awarded gold accreditation by Investors In People.
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